What guests should know
Clear expectations make a day on the water easier for everyone. Review these points before requesting a trip and ask about anything that affects your group.
Cancellation Policy should be read together with the written booking confirmation. General website guidance explains the approach, while the confirmation records the terms, timing and instructions for a specific reservation. If the two appear inconsistent, ask for clarification before the trip rather than relying on an assumption.
- Cancellations made at least 72 hours before departure may receive a refund to the original payment method or a booking credit
- Rescheduling requested at least 72 hours ahead is subject to captain and vessel availability
- Inside 72 hours, the 50% deposit is non-refundable; any credit or rescheduling is at the operator's discretion
- The remaining 50% is due before departure on embarkation day
- No-shows may be charged the full reservation amount
- Late arrival may reduce time on the water and does not automatically extend the return time
- A cancellation is not complete until Englewood Boat Tours acknowledges it
- Operator weather cancellations are handled under the weather policy
Confirmation controls
Your written booking confirmation contains the terms that apply to your reservation. If a confirmation differs from general website information, ask for clarification before the trip.
Conditions on the water can require a decision that is not obvious from shore. The operator and captain consider wind, storms, visibility, vessel readiness and the needs of the group. Guest preferences matter, but they do not override safety, law or a restriction intended to protect habitat and wildlife.
How to use the Cancellation Policy information
Read this page before requesting a date, then review the reservation-specific terms before accepting them. Ask about anything that could determine whether a guest can participate, including mobility, children's needs, weather concerns or the handling of a special occasion.
Do not wait until boarding to disclose an issue that affects safety or space. Early notice gives the operator a chance to explain options or say when the requested experience is not an appropriate fit.
- Read the full confirmation
- Share it with every adult guest
- Ask questions in writing
- Keep contact details current
When plans or conditions change
Contact the operator as soon as you know the group cannot follow the confirmed plan. The outcome depends on the applicable reservation terms and the timing of the notice. Weather decisions should come through the operator's stated process; a forecast screenshot alone does not establish that a trip is canceled.
If the captain changes a route or instruction for safety, follow that direction promptly. Questions can be discussed once the boat and group are secure.
- Use the confirmed communication channel
- Include the reservation name and date
- Wait for an explicit weather decision
- Follow all captain instructions aboard
Questions, answered
Cancellation Policy FAQ
Specific reservation details are confirmed in writing before your trip.
What is the cancellation deadline?
Request cancellation or rescheduling at least 72 hours before the confirmed departure.
What happens if I cancel inside 72 hours?
The 50% deposit is non-refundable, and any booking credit or rescheduling is at the operator's discretion.
Can I reschedule more than 72 hours ahead?
Yes, subject to captain, vessel and date availability.
What happens if we do not arrive?
A no-show may be charged the full reservation amount.
Does arriving late extend the tour?
No. Late arrival can reduce time on the water because the scheduled return does not automatically move.
What if Englewood Boat Tours cancels for unsafe weather?
Guests may reschedule, receive a booking credit or receive a refund under the weather policy.
Compare the bookable experiences
Choose the boat tour that fits your group.
Review the six private experiences, durations, boats and published group rates before requesting a date.