Payment and cancellation summary
A 50% deposit reserves the boat. The remaining 50% is due before departure on embarkation day. Private-tour cancellations or rescheduling requests made at least 72 hours before departure may receive a refund or booking credit; inside 72 hours, the deposit is non-refundable.
Boat Tour Policies should be read together with the written booking confirmation. General website guidance explains the approach, while the confirmation records the terms, timing and instructions for a specific reservation. If the two appear inconsistent, ask for clarification before the trip rather than relying on an assumption.
- Read the full cancellation policy
- Keep the written confirmation and payment record
Safety can change the plan
Weather, water conditions, mechanical issues, legal restrictions or guest safety concerns may require a route change, delay, reschedule or cancellation. If Englewood Boat Tours cancels before departure for unsafe conditions, guests may reschedule, receive credit or receive a refund.
Conditions on the water can require a decision that is not obvious from shore. The operator and captain consider wind, storms, visibility, vessel readiness and the needs of the group. Guest preferences matter, but they do not override safety, law or a restriction intended to protect habitat and wildlife.
- Read the full weather policy
How to use the Boat Tour Policies information
Read this page before requesting a date, then review the reservation-specific terms before accepting them. Ask about anything that could determine whether a guest can participate, including mobility, children's needs, weather concerns or the handling of a special occasion.
Do not wait until boarding to disclose an issue that affects safety or space. Early notice gives the operator a chance to explain options or say when the requested experience is not an appropriate fit.
- Read the full confirmation
- Share it with every adult guest
- Ask questions in writing
- Keep contact details current
When plans or conditions change
Contact the operator as soon as you know the group cannot follow the confirmed plan. The outcome depends on the applicable reservation terms and the timing of the notice. Weather decisions should come through the operator's stated process; a forecast screenshot alone does not establish that a trip is canceled.
If the captain changes a route or instruction for safety, follow that direction promptly. Questions can be discussed once the boat and group are secure.
- Use the confirmed communication channel
- Include the reservation name and date
- Wait for an explicit weather decision
- Follow all captain instructions aboard
Questions, answered
Boat Tour Policies FAQ
Specific reservation details are confirmed in writing before your trip.
What deposit is required?
A 50% deposit reserves the boat, with the remaining 50% due before departure on embarkation day.
What is the cancellation window?
Private-tour cancellations or rescheduling requests should be made at least 72 hours before departure.
Can weather change the route?
Yes. Safety and conditions may require a route change, delay, reschedule or cancellation.
What if the operator cancels for weather?
Guests may reschedule, receive a booking credit or receive a refund to the original payment method.
Where is the privacy policy?
Use the privacy link in this policy hub or site footer.
Compare the bookable experiences
Choose the boat tour that fits your group.
Review the six private experiences, durations, boats and published group rates before requesting a date.