What guests should know
Clear expectations make a day on the water easier for everyone. Review these points before requesting a trip and ask about anything that affects your group.
Terms and Conditions should be read together with the written booking confirmation. General website guidance explains the approach, while the confirmation records the terms, timing and instructions for a specific reservation. If the two appear inconsistent, ask for clarification before the trip rather than relying on an assumption.
- Published rates are private-group prices before tax and were reviewed September 2, 2026
- The selected boat is not reserved until availability is confirmed and the 50% deposit is paid
- The remaining 50% is due before departure on embarkation day
- Routes, wildlife, catches, water clarity and exact stops are not guaranteed
- Guests must provide accurate group information and follow captain instructions
- Glass is not allowed aboard
- External official resources control current regulations, forecasts and park information
- Florida law governs to the extent applicable
Confirmation controls
Your written booking confirmation contains the terms that apply to your reservation. If a confirmation differs from general website information, ask for clarification before the trip.
Conditions on the water can require a decision that is not obvious from shore. The operator and captain consider wind, storms, visibility, vessel readiness and the needs of the group. Guest preferences matter, but they do not override safety, law or a restriction intended to protect habitat and wildlife.
How to use the Terms and Conditions information
Read this page before requesting a date, then review the reservation-specific terms before accepting them. Ask about anything that could determine whether a guest can participate, including mobility, children's needs, weather concerns or the handling of a special occasion.
Do not wait until boarding to disclose an issue that affects safety or space. Early notice gives the operator a chance to explain options or say when the requested experience is not an appropriate fit.
- Read the full confirmation
- Share it with every adult guest
- Ask questions in writing
- Keep contact details current
When plans or conditions change
Contact the operator as soon as you know the group cannot follow the confirmed plan. The outcome depends on the applicable reservation terms and the timing of the notice. Weather decisions should come through the operator's stated process; a forecast screenshot alone does not establish that a trip is canceled.
If the captain changes a route or instruction for safety, follow that direction promptly. Questions can be discussed once the boat and group are secure.
- Use the confirmed communication channel
- Include the reservation name and date
- Wait for an explicit weather decision
- Follow all captain instructions aboard
Questions, answered
Terms and Conditions FAQ
Specific reservation details are confirmed in writing before your trip.
Does website content guarantee a route or stop?
No. Safe navigation and current conditions control the route and any stop.
Are wildlife sightings or catches guaranteed?
No.
Which price applies?
The published private-group rate for the confirmed boat and duration applies unless the written confirmation clearly states an agreed adjustment.
When is the boat reserved?
After availability is confirmed and the 50% deposit is paid.
Can these terms replace safety instructions?
No. Guests must follow real-time captain instructions and applicable law.
Compare the bookable experiences
Choose the boat tour that fits your group.
Review the six private experiences, durations, boats and published group rates before requesting a date.